How can we help?
All the frequently asked questions about our quick loans
To qualify for one of our loans you need to be:
Our eligibility checker will see if you’re likely to be approved before you apply. It’s easy to use, won’t impact your credit score and you’ll get an instant decision. If successful you can apply directly to us online 24/7, from the comfort of your own home. No interview, no paperwork, no hassle.
Once your Munzee loan application is approved, you will typically receive the money the same day. Sometimes we require further info from you to support your application; we aim to provide a decision within 24hrs.
No. There are no set up fees or hidden costs.
As a lender, we pay commissions to credit brokers or other intermediaries who introduce customers to us. The commission we pay varies depending on the broker, the product offered, and the terms agreed with the broker. This payment is made by us and does not affect the interest rate, terms, or total cost of your loan.
The duration of a Munzee loan is 24 months.
At Munzee we put you, our customer, first. We treat every case on its individual merit, and make human decisions rather than solely relying on computer algorithms. As a responsible lender, we do need to ensure that the loan repayments are affordable for you. Our eligibility checker can tell you if you’re likely to be accepted before you apply, without impacting your credit score. Simply answer a few questions to get an instant decision.
Our no obligation eligibility checker will let you know instantly if you’re pre-approved for a loan without affecting your credit score. Successful applicants will then be invited to complete their full application.
Unfortunately, at present we do not consider applications from anyone who may be subject to any of the following: bankruptcy / IVA (Individual voluntary arrangement) / DRO (Debt Relief Order) / Trust Deed.
Everyone’s circumstances are different, so it’s fine with us if you prefer to pay us weekly, fortnightly or monthly.
Repayments are made using a debit card ie Visa Debit, Debit MasterCard, Visa Electron or Visa Delta. We cannot accept credit card payments. You can either set up a regular payment called a CPA (Continuous Payment Authority) that will be taken automatically from your debit card, or pay us directly online.
Yes, you can settle your agreement at any time and there is no penalty charge for doing so. To find out how much you need to pay to settle your agreement, simply request a settlement figure by logging into your online customer portal.
You can obtain a settlement figure by:
Please note that settlement figures are valid for 28 days from the date they are issued.
The quickest and easiest way to settle your agreement is through our secure online payment system, which can be accessed via your online customer portal.
Alternatively, you can call us on 0330 4000 402 to make a payment over the phone. Please note that we can only accept debit card payments from a card registered in the agreement holder’s name.
As part of Loans 2 Go, Munzee is fully regulated by the Financial Conduct Authority. You can read more about how we store, protect and use your personal data in our Privacy Policy.
We take every customer complaint very seriously. If you are not happy, we are not happy. If you have a complaint please do get in touch ASAP so that we can sort things out. To find out more visit our Complaints page.
Refreshingly fast loans from £1,000 to £5,000.